In healthcare, communication is care. Patients consistently rank clear, compassionate, and responsive communication as one of the most important aspects of their experience — often more than wait times, amenities, or even clinical outcomes. Strong communication not only improves patient satisfaction but also builds trust, enhances adherence to treatment, reduces complaints, and leads to better health outcomes overall.
Join Patient Advocate Eileen Filliben, J.D., M.B.A, for an engaging, evidence-based workshop on what patients value most in communication — and how practitioners and administrators can strengthen those skills across every touchpoint of the patient journey. Through real-world examples, interactive discussion, and practical tools, participants will learn how to transform everyday interactions into opportunities for connection, clarity, and healing.
What You’ll Learn
- What patients value most – insights from leading research on communication, empathy, and patient experience.
- The link between communication and outcomes – how clarity and compassion improve safety, adherence, and trust.
- Core communication skills for healthcare settings – listening deeply, framing information clearly, and showing empathy under pressure.
- Bridging the gap between clinical expertise and patient understanding – using language and tone that build confidence and reduce anxiety.
- Creating a culture of communication – strategies for administrators to support and model patient-centered communication across teams.
Key Takeaways
- A deeper understanding of the communication behaviors that matter most to patients.
- Practical tools and conversation frameworks to enhance trust and satisfaction in every patient interaction.
- Strategies to strengthen collaboration between clinical and administrative teams for a seamless patient experience.
- An actionable plan to embed patient-centered communication into your daily practice and organizational culture.
