Navigating challenging conversations is one of the toughest — and most important — parts of leadership. Whether it’s addressing performance issues, delivering sensitive feedback, or managing conflict, how you communicate in those moments defines trust, culture, and outcomes.
Join Eileen Filliben, J.D., M.B.A., a former employment lawyer and HR consultant, for an interactive, insight-rich workshop designed to help managers and professionals approach difficult conversations with clarity, confidence, and empathy. Drawing on years of experience advising executives, resolving workplace disputes, and coaching leaders, [Name] will share practical tools and strategies for turning uncomfortable conversations into opportunities for growth and stronger relationships.
What You’ll Learn
- A framework for preparation – how to clarify purpose, goals, and emotions before entering a tough conversation.
- The anatomy of effective feedback – delivering constructive input that promotes accountability and development, not defensiveness.
- Language that lands – words, tone, and timing techniques that foster understanding and respect.
- Managing emotional dynamics – recognizing and responding to tension, resistance, and emotional triggers in real time.
- Building a feedback culture – creating norms where open dialogue and trust are part of everyday work.
Key Takeaways
- Greater confidence and composure when initiating or receiving difficult conversations.
- Practical tools for structuring feedback that leads to action and improvement.
- Enhanced emotional intelligence and listening skills to strengthen workplace relationships.
- A personalized action plan to apply the techniques immediately within your team or organization.
