The most effective healthcare decisions are made with patients, not for them. The Shared Decision-Making (SDM) model is a proven approach that brings patients and providers together as true partners in care — combining medical expertise with patients’ individual values, preferences, and life circumstances. When implemented effectively, SDM strengthens trust, improves adherence, enhances satisfaction, and leads to better clinical and emotional outcomes.
Join Eileen Filliben, J.D., M.B.A, an expert in leadership and communication, for a dynamic, evidence-based workshop on understanding and applying the Shared Decision-Making model in real-world settings. Through research insights, case studies, and practical exercises, participants will learn how to integrate SDM into everyday patient encounters and organizational processes to elevate both patient experience and quality of care.
What You’ll Learn
- The foundations of Shared Decision-Making (SDM) – what it is, why it matters, and how it differs from traditional patient education or consent.
- The evidence behind SDM – how shared decisions improve patient engagement, satisfaction, and health outcomes.
- The SDM process in action – key stages including information sharing, exploring options, understanding patient values, and reaching collaborative decisions.
- Effective communication skills – how to elicit patient goals, explain complex information clearly, and navigate uncertainty or disagreement.
- System-level implementation – strategies for administrators to embed SDM principles into workflows, policies, and training.
Key Takeaways
- A clear understanding of the Shared Decision-Making model and its impact on care quality and outcomes.
- Practical techniques to apply SDM in clinical conversations and multidisciplinary settings.
- Communication frameworks to foster collaboration, trust, and patient empowerment.
- Organizational strategies to support a culture of partnership between patients and providers.
- An actionable plan to begin implementing or enhancing SDM practices in your clinical or administrative setting.
